Returns

Returns and damaged items

We do not offer change-of-mind returns or exchanges, except where required by law.

If your artwork arrives damaged, defective, with broken glass, or differs from your order—including the wrong artwork, size or frame—please contact us within 7 days of delivery via hello@maisonmaistudio.com or Maison Mai Studio on LINE. Please include your order number and photographs of the item and packaging. If photographs are not possible, please describe the issue so we can help.

Replacement, return or refund

We will review the issue and arrange an appropriate replacement or refund. Please contact us before returning anything. For confirmed damaged, defective or incorrect items, we will cover any necessary return shipping. Do not send broken glass; contact us for safe handling and return instructions.

We will confirm the refund arrangements with you. Card refunds are returned to the original payment method; for manual PromptPay payments, we will arrange the refund directly with you. Never send card details, passwords or one-time codes by email or LINE.

Order changes

If you need to change or cancel an order, please contact us promptly. We will check the production status and explain the available options.

Your consumer rights

This policy, including the seven-day reporting period, does not limit your rights under applicable consumer law.